Privacy Statement

Responsible Contact

SYDECON Systems, Design & Construction GmbH

Machtlfinger Str. 13
81379 München
Deutschland

81379 München
Deutschland
Tel.: +49 89 4141749-0
E-Mail: info@sydecon.de
Website: www.sydecon.de

Data Protection Commissioner

Herr
Kai-Uwe Baryga
SYDECON Systems, Design & Construction GmbH

Machtlfinger Str. 13
81379 München
Deutschland
Tel.: +49 89 4141749-0
E-Mail: info@sydecon.de
Website: www.sydecon.de

This privacy statement applies to the SYDECON Cloud Services and related offerings that display or link to this notice. It governs the privacy practices of SYDECON Cloud Services.

Many SYDECON Cloud Services are intended for use by organizations. If you use an email address provided by an organization you are affiliated with, such as an employer or school, to access the SYDECON Cloud Services, the owner of the domain associated with your email address may: (i) control and administer your SYDECON Cloud Services account and (ii) access and process your data, including the contents of your communications and files. Your use of the SYDECON Cloud Services may be subject to your organization’s policies, if any. If your organization is administering your use of the SYDECON Cloud Services, please direct your privacy inquiries to your administrator. We are not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

When you use social features of the SYDECON Cloud Services, other users in your network may see some of your activity.

Customer Data

Customer Data will be used only to provide customer the SYDECON Cloud Services including purposes compatible with providing those services. For example, we may use Customer Data to provide a personalized experience, improve service reliability, combat spam or other malware, or improve features and functionality of the SYDECON Cloud Services. We will not use Customer Data or derive information from it for any advertising or similar commercial purposes. “Customer Data” means all data, including all text, sound, video, or image files, and software, that are provided to us by, or on behalf of, you or your end users through use of the Online Service. Customer Data is not Administrator Data, Payment Data, or Support Data.

Data Trustee will control all access to Customer Data other than access initiated by you or your end users. SYDECON (including SYDECON’s subcontractors) will not have access to Customer Data except:

When such access is granted by Data Trustee for the limited purpose of SYDECON resolving a customer support incident or problem with the SYDECON Cloud Services or where such access is required for SYDECON to perform maintenance or improvements to the SYDECON Cloud Services. In those limited circumstances, Data Trustee will grant such access only for the duration necessary to resolve the issue. Data Trustee will monitor the access given and terminate the access when the issue is resolved. Or
When such access is granted by you directly to SYDECON for assistance with resolving a customer support incident (for example, sharing desktop with a SYDECON support engineer or e-mailing a SYDECON support engineer a file).

Administrator Data

Administrator Data is information provided to us during sign-up, or administration of the SYDECON Cloud Services. Administrator Data includes the name, and email address you provide, as well as aggregated usage information related to your account and administrative data, such as the controls you select, associated with your account. We use Administrator Data to provide the SYDECON Cloud Services, complete transactions, service the account, and detect and prevent fraud.

SYDECON may use Administrator Data to contact you to provide information about your account, and updates to the SYDECON Cloud Services, including information about new features, security or other technical issues. We may also contact you regarding third-party inquiries we receive regarding use of the SYDECON Cloud Services, as described in your agreement. You will not be able to unsubscribe from these non-promotional communications.

Subject to your contact preferences, SYDECON may also contact you regarding information and offers about other products and services, or share your contact information with SYDECON’s partners. You may manage your contact preferences or update your information in your account profile.

Administrator Data may also include contact information of your colleagues and friends if you agree to provide it to SYDECON for the limited purpose of sending them an invitation to use the SYDECON Cloud Services; we may contact those individuals with communications that may include information about you, such as your name and profile photo.

Support Data

Support Data is the information we collect when you contact or engage SYDECON for support. It includes information you submit in a support request or provide when you run an automated troubleshooter. It may also include information about hardware, software, and other details gathered related to the support incident, such as contact or authentication information, chat session personalization, information about the condition of the machine and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. In addition to using Support Data to resolve your support incident, we use Support Data to operate, improve and personalize the products and services we offer.

Support may be provided through phone, email, or online chat. With your permission, we may use Remote Access (“RA”) to temporarily navigate your machine or, for certain SYDECON Cloud Services, you may add a support professional as an authorized user for a limited duration to view diagnostic data in order to resolve a support incident. Phone conversations, online chat sessions, or RA sessions with support professionals may be recorded and/or monitored.

Following a support incident, we may send you a survey about your experience and offerings. You must opt-out of support surveys separately from other communications provided by SYDECON by contacting Support or through the email footer. To review and edit your personal information collected through our support services, please contact us by using our web form.

Some business customers may purchase enhanced support offerings. These offerings are covered by separate terms and notices.

Cookies & Similar Technologies

We may use cookies (small text files placed on a device’s hard disk by a web service) or similar technologies to provide the SYDECON Cloud Services. For example, cookies and similar technologies such as web beacons may be used to store a user’s preferences and settings, to gather web analytics, to authenticate users, and to detect fraud. In addition to the cookies we may set when you visit our sites, third parties that we have hired to provide certain services on our behalf, such as site analytics, may also set cookies when you visit our sites. To learn more about how to control cookies and similar technologies, please see your Internet browser’s documentation. Choices you make regarding the use of cookies may impact your use of the SYDECON Cloud Services.

Use of Subcontractors

SYDECON may hire subcontractors to provide services on its behalf. Any such subcontractors will be permitted to obtain data from the SYDECON Cloud Services only to deliver the services SYDECON has retained them to provide and will be prohibited from using data for any other purpose. SYDECON subcontractors are subject to the same restrictions around access to Customer Data as is SYDECON (detailed above).

Data Trustee may not use subcontractors without written approval by Customer. Data Trustee may use certain affiliates as identified in the agreement between you and Data Trustee and will ensure such affiliates comply with applicable requirements, including processing Customer Data subject to law.

Disclosure of Data

Because SYDECON will have no access to Customer Data except when such access is granted and monitored by Data Trustee or customer, SYDECON cannot and will not disclose Customer Data to any third party (including law enforcement) without approval by Data Trustee or you.

If SYDECON receives a request from a third party for Customer Data, SYDECON will inform the third party that SYDECON does not have access to Customer Data and will ask the third party to contact Data Trustee and/or you.

Data Trustee will not disclose Customer Data to third parties except (1) as you direct, (2) as described in the agreement between you and Data Trustee, or (3) as required by law.

Data Trustee will not disclose Customer Data to law enforcement unless required by law. If compelled to disclose Customer Data to law enforcement, then Data Trustee will promptly notify you and provide a copy of the demand unless legally prohibited from doing so.

Upon receipt of any other third-party request for Customer Data (such as requests from customer’s end users), Data Trustee will promptly notify you unless prohibited by law. If Data Trustee is not required by law to disclose the Customer Data, Data Trustee will reject the request. If the request is valid and Data Trustee could be compelled to disclose the requested information, Data Trustee will ask the third party to request the Customer Data from you. If a data subject requests access to its data, Data Trustee will forward such request to you.

Subject to the above, Data Trustee will not provide any third party: (1) direct, indirect, blanket or unfettered access to Customer Data; (2) the platform encryption keys used to secure Customer Data or the ability to break such encryption; or (3) any kind of access to Customer Data if Data Trustee is aware that such data is used for purposes other than those stated in the request.

In support of the above, we may provide your basic contact information to the third party.

We will not disclose Administrator Data, Payment Data or Support Data outside of SYDECON, Data Trustee, or our respective controlled subsidiaries and affiliates, except (1) as you direct, (2) with permission from an end user, (3) as described here or in your agreement(s), or (4) as required by law. We may share Administrator Data or Payment Data with third parties for purposes of fraud prevention or to process payment transactions.

The SYDECON Cloud Services may enable you to purchase, subscribe to, or use services, software, and content from companies other than SYDECON (“Third Party Offerings”). If you choose to purchase, subscribe to, or use a Third Party Offering, we may provide the third party with your Administrator Data or Payment Data. Subject to your contact preferences, the third party may use your Administrator Data to send you promotional communications. Use of that information and your use of a Third Party Offering will be governed by the third party’s privacy statement and policies.

Security

We are committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction.

For more information about the security of the SYDECON Cloud Services, please visit the SYDECON Cloud Services Trust Center(s) or documentation.

Data Location

Customer Data will be stored solely within the Microsoft Azure Cloud. The SYDECON Cloud Services do not control or limit the regions from which you or your end users may access or move Customer Data. Where SYDECON is provided with access to Customer Data by Data Trustee or you (as set forth above), SYDECON may do so from outside of Germany subject to the restrictions and commitments set forth in your agreement (for example, EU Standard Contractual Clauses).

Preview Releases

SYDECON may offer preview, beta or other pre-release features and services (“Previews”) for optional evaluation. Previews may employ lesser or different privacy and security measures than those typically present in the SYDECON Cloud Services. SYDECON may contact you to obtain your feedback about the Preview or your interest in continuing to use it after general release.

Changes to this Privacy Statement

We will occasionally update our privacy statements to reflect customer feedback and changes in our SYDECON Cloud Services. When we post changes to a statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how we will use SYDECON Cloud Services information, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification. In the event of a conflict between the terms of any agreement(s) between you and SYDECON or the Data Trustee and this privacy statement, the terms of those agreement(s) will control. We encourage you to periodically review the privacy statements for the products and services you use to learn how we are protecting SYDECON Cloud Services information.

How to Contact Us

We welcome your comments. If you believe that SYDECON is not adhering to its privacy or security commitments, please contact us through our Privacy web form.

Our mailing address is: