Talking about Shared Services always means talking about the simplification of processes. So, let’s do that with our Third-Party Due Diligence (TPDD) topic now. Like established last week, summarizing available customer information prevents possible fraud or product abuse and allows you to identify between credible and non-credible customers. How exactly do you accomplish that? Let’s [...]
Last week our excursion on Corporate Culture treated implicit company rules. We did this because it is essential to what we’re gonna do now: since the basics of SSC are well established at this point, we’re gonna look at the individual work processes and how they fit inside the Shared Service Management. First: Risk Management [...]
In order to successfully implement a shared service center, the concept has to be widely spread. This includes the management level as well as every individual employee. New interfaces emerge, cooperation between the different levels and departments evolves, and everybody has to keep track – at least to a certain extent, in order to make [...]
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